Let's Power Your Next Adventure
Have questions about our portable energy solutions? Need technical support or want to explore partnership opportunities? We're here to help power your journey forward.
Connect With IBETECH
Our team of energy experts is ready to assist you with product inquiries, technical support, and partnership opportunities. Choose your preferred way to connect.
WhatsApp Support
Get instant support and quick answers to your questions via WhatsApp.
Start WhatsApp ChatEmail Support
For detailed inquiries and technical documentation.
yuqiu4266@gmail.com
Phone Support
Direct line for urgent support needs.
+86 18750658229
Business Hours
WhatsApp support available 24/7 for urgent inquiries
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours.
Frequently Asked Questions
Quick answers to common questions about IBETTECH portable energy solutions.
What's the warranty coverage for IBETTECH products?
All IBETTECH products come with a comprehensive 3-year warranty covering manufacturing defects and battery performance. We also offer extended warranty options for commercial users.
Can I use solar panels with IBETTECH power stations?
Yes, all our Explorer and Fortress series support solar charging. We recommend using IBETTECH-compatible solar panels for optimal charging efficiency and safety.
How long does it take to fully charge a power station?
Charging times vary by model. Our fast-charging technology allows most units to reach 80% capacity in 1-2 hours via AC power, with full charges typically completing within 3-4 hours.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. Contact us for specific shipping information to your area.